Privacy Policy

Effective Date: 9 July 2026

Welcome to MMO – Muslim Matrimonial Service (mmo.nsfuk.org).

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our Shariah-compliant Muslim matrimonial service.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

1. Who We Are

MMO is a Muslim matrimonial service designed to help Muslims seeking marriage through a respectful and Shariah-compliant process.

Our website address is: mmo.nsfuk.org

For privacy-related enquiries, please contact us:

Email: mmo@nsfuk.org

2. What Personal Data We Collect

As a matrimonial service, we may collect personal information that you provide when registering, submitting your biodata, contacting us or using our service.

The personal data we may collect includes:

Full name
Email address
Phone number
Age and date of birth
Gender
Marital status
Nationality and ethnic background, where provided
Location or general area of residence
Education and employment details
Religious practice and Islamic preferences
Family background information
Marriage preferences and suitability criteria
Photographs, where submitted
Wali, guardian or family contact details, where provided
Any other information you choose to include in your biodata

We may also collect basic technical information when you visit our website, such as browser type, device information, IP address and website usage data.

3. Special Category Data

Some information collected by MMO may be classed as special category data under UK GDPR and EU GDPR. This may include information relating to your religion, ethnicity, marital background or other sensitive personal details included in your biodata.

We only collect and process this information where it is necessary for the purpose of providing our Muslim matrimonial service and where you have given your explicit consent.

4. How We Collect Your Data

We may collect personal data when you:

Complete a registration form
Submit your matrimonial biodata
Contact us by email, phone or online form
Request matrimonial introductions
Provide additional information to support your profile
Communicate with our team
Use or browse our website

5. Why We Use Your Personal Data

We use your personal data for the following purposes:

To register you for our matrimonial service
To create, review and manage your biodata profile
To assess suitability for potential matrimonial introductions
To contact you about your application, profile or service updates
To arrange introductions through our managed process
To maintain a Shariah-compliant matrimonial process
To verify information where appropriate
To respond to enquiries, complaints or requests
To maintain records for administrative and legal purposes
To improve our service and website
To protect users, staff and the integrity of our service

6. Our Lawful Basis for Processing

Under UK GDPR and EU GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent: where you have given clear permission for us to process your personal data for matrimonial service purposes.
Explicit Consent: where we process special category data, such as religious or ethnic information included in your biodata.
Contract: where processing is necessary to provide the service you have requested.
Legal Obligation: where we are required to keep or disclose information by law.
Legitimate Interests: where processing is necessary for the safe, responsible and effective operation of our service, provided your rights do not override those interests.

7. No Direct User Interaction

MMO does not allow users to interact directly with each other through the website.

All matrimonial communication and introductions are managed by our team. This helps maintain privacy, safety, dignity and Shariah-compliant boundaries throughout the process.

8. Sharing Your Personal Data

We do not sell, rent or commercially share your personal data with third parties.

We do not publicly display your biodata on the website.

We may share limited relevant biodata only where necessary for the purpose of a managed matrimonial introduction and only in accordance with our service process.

Where appropriate and with consent, we may involve a wali, guardian or family member as part of the matrimonial process.

We may also share information where required by law, regulation, court order or where necessary to protect the safety, rights or wellbeing of any person.

9. Third-Party Service Providers

We may use trusted third-party service providers to help operate our website and service. These may include:

Website hosting providers
Email service providers
Website security tools
Payment processors, where applicable
IT support providers
Analytics or performance tools, where used

Where third-party providers process personal data on our behalf, they are required to handle it securely and only according to our instructions.

10. International Data Transfers

We aim to keep your personal data within the UK or European Economic Area where possible.

If your personal data is transferred outside the UK or EEA, we will take appropriate steps to ensure that it receives adequate protection in accordance with applicable data protection laws.

11. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes for which it was collected.

We may retain your data:

While your matrimonial profile remains active
While we are providing services to you
For a reasonable period after your profile is removed
Where retention is required for legal, accounting or administrative reasons
Where necessary to resolve disputes or respond to complaints

You may request deletion of your personal data at any time by contacting us. Some information may need to be retained where required by law or for legitimate administrative purposes.

12. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Restricted access to user biodata
Password-protected systems
Secure website and hosting arrangements
Administrative access controls
Staff confidentiality expectations
Regular review of data handling practices

However, no online system can be guaranteed to be completely secure. You should take care when submitting personal information online.

13. Your Data Protection Rights

Under UK GDPR and, where applicable, EU GDPR, you have rights regarding your personal data.

Your rights may include:

Right of Access: you can request a copy of the personal data we hold about you.
Right to Rectification: you can ask us to correct inaccurate or incomplete information.
Right to Erasure: you can ask us to delete your personal data, subject to legal or legitimate retention requirements.
Right to Restrict Processing: you can ask us to limit how we use your data.
Right to Object: you can object to certain types of processing.
Right to Data Portability: you can request that your data be provided in a structured, commonly used format where applicable.
Right to Withdraw Consent: where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at: mmo@nsfuk.org

14. Withdrawal of Consent

Where we rely on your consent or explicit consent to process your personal data, you may withdraw that consent at any time.

If you withdraw consent, we may no longer be able to provide the matrimonial service to you.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

15. Accuracy of Information

You are responsible for ensuring that the information you provide to us is accurate, complete and up to date.

If your personal circumstances change, including your marital status, contact details or marriage preferences, you should notify us as soon as possible.

16. Children’s Privacy

Our matrimonial service is intended only for adults who are legally able to marry.

We do not knowingly collect personal data from children or individuals under the age of 18.

17. Marketing Communications

We may contact you with important service-related updates regarding your profile, registration or matrimonial enquiries.

We will only send marketing communications where permitted by law or where you have given consent. You may opt out of marketing communications at any time by contacting us.

18. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, security and user experience.

For more information, please refer to our separate Cookie Policy.

19. Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK data protection authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

If you are based in the European Union, you may also have the right to contact your local data protection supervisory authority.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements or data handling practices.

Any updates will be posted on this page with a revised effective date.

21. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

MMO – Muslim Matrimonial Service
Website: mmo.nsfuk.org
Email: mmo@nsfuk.org